On August 2010 I bought from Orange Romania SA a mobile phone, LG GT405. First video that I made was with deficiency, but I didn’t use the warranty to repair it.

After one year, the touch screen is blocked, so I went to the store from where I bought it asking to be repaired. I mentioned both the problems with the touch screen and the video. The warranty is for 2 years.

I received back the mobile phone, with the mention that the touch screen was replaced. No mention about video. The quality of the videos remained the same. I sent it back asking to take a look at the video.

This time I have received back the mobile phone with the mention that the video camera was replaced. I tried it, and there was no change in the quality of the films. I sent it back.

This last time, I have received it back with the mention: “unconfirmed deficiency”. I made a last video with the mobile phone after I have received it, this one that I uploaded to YouTube at http://www.youtube.com/watch?v=t-hLg2IysM0. The original file can be downloaded from http://www.sfetcu.com/MOV010.3gp.

As you can see the video, please help me to understand writing your opinion, if:

1. I am wrong, the image has a good/standard quality, and Orange has right with the mention that the deficiency is unconfirmed;

2. The image is with deficiency but this is the normal quality of the LG mobile phone videos, so it is not Orange’s fault;

3. The image is with deficiency and LG Electronics manufactures mobile phones with a better quality of the videos, but Orange didn’t respect my rights;

4. Other situation (please name it).

P.S. I notified both Orange and LG Electromics about this problem. Orange sent me an answer in which I am adviced to send them a request (I sent it three times!). I have no answer from LG Electronics yet.

Press Release
15.05.2009

MULTIMEDIA SRL – ROMANIA (MultiMedia) has been selected to receive one of the Majestic Symbols of Quality which aim to present a powerful tool in assessing progress and setting priorities for policies of International sector performance, especially in the specific fields of the Macro and Micro environment -zooming in the areas of Marketing, Investment and Financial sectors of world leading market performance.

The selection committee of the “GOLDEN EUROPE AWARD FOR QUALITY & COMMERCIAL PRESTIGE” AND THE “TQM” ACCREDITATION PROGRAM ( TOP QUALITY MANAGEMENT) granted by Association Otherways Management & Consulting Paris – France, member of  the American Management Association and American Marketing Association, in cooperation with Otherways International Research & Consulting, chose to distinguish MultiMedia by providing an international standard for its product, using a technique, which directly act in increasing productive quality values, leading to the achievement of an elevated performance towards its marketing factor, thus imposing the accomplishment of high consumer / customer gratification especially into specific regions of foreign aligned markets.

The selection committee is made up of a group of companies and prestigious professionals, which are Internationally distinguished in this field.

The GOLDEN EUROPE AWARD FOR QUALITY & COMMERCIAL PRESTIGE AND THE ” TQM ” ACCREDITATION PROGRAM ( TOP QUALITY MANAGEMENT) will be presented on the 13th of July 2009 at LE MERIDIEN ETOILE HOTEL – PARIS with the participation of Commercial, Industrial & Quality Experts, Diplomatic Corps and VIP’s from the local economic and cultural world.

Nicolae Sfetcu
MultiMedia SRL
http://www.multimedia.com.ro