e-Marketing is a type of marketing that can be defined as achieving objectives through the use of electronic communications technology such as Internet, e-mail, Ebooks, database, and mobile phone. It is a more general term than online marketing which is limited to the use of internet technology to attain marketing objectives.

Dave Chaffey, working from a relationship marketing perspective, has defined e-marketing as:

Applying Digital technologies which form online channels (Web, e-mail, databases, plus mobile/wireless & digital TV) to contribute to marketing activities aimed at achieving profitable acquisition and retention of customers (within a multi-channel buying process and customer lifecycle) through improving our customer knowledge (of their profiles, behaviour, value and loyalty drivers), then delivering integrated targeted communications and online services that match their individual needs. (Source: [1] with permission of the author)

Chaffey’s definition emphasises that:

1. It should not be the technology that drives e-marketing, but the business returns from gaining new customers and maintaining relationships with existing customers.
2. It also emphasises how e-marketing does not occur in isolation, but is most effective when it is integrated with other communications channels such as telemarketing, direct-mail, personal selling, advertising, publicity, sales promotion, and other promotional techniques.
3. Online channels should also be used to support the whole buying process from pre-sale to sale to post-sale and further development of customer relationships where this is appropriate.
4. It should be based on knowledge of customer needs developed by researching their characteristics, behaviour, what they value, and what keeps them loyal.
5. The web and e-mail communications should be personally tailored to individual buyers based on the information obtained in the research.

References

• Smith, P.R. and Chaffey, D. (2005) eMarketing eXcellence: at the heart of eBusiness. Butterworth Heinemann, Oxford, UK. 2nd edition. http://davechaffey.com/E-marketing

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

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E-mail spam is by far the most common form of spamming on the internet. It involves sending identical or nearly identical unsolicited messages to a large number of recipients. Unlike legitimate commercial e-mail, spam is generally sent without the explicit permission of the recipients, and frequently contains various tricks to bypass e-mail filters. Modern computers generally come with some ability to send spam. The only necessary added ingredient is the list of addresses to target.

Spammers obtain e-mail addresses by a number of means: harvesting addresses from Usenet postings, DNS listings, or Web pages; guessing common names at known domains (known as a dictionary attack); and “e-pending” or searching for e-mail addresses corresponding to specific persons, such as residents in an area. Many spammers utilize programs called web spiders to find e-mail addresses on web pages, although it is possible to fool the web spider by substituting the “@” symbol with another symbol, for example “#”, while posting an e-mail address.

Many e-mail spammers go to great lengths to conceal the origin of their messages. They might do this by spoofing e-mail addresses (similar to Internet protocol spoofing). In this technique, the spammer modifies the e-mail message so it looks like it is coming from another e-mail address. However, many spammers also make it easy for recipients to identify their messages as spam by placing an ad phrase in the From field—very few people have names like “GetMyCigs” or “Giving away playstation3s”!

Among the tricks used by spammers to try to circumvent the filters is to intentionally misspell common spam filter trigger words. For example, “viagra” might become “vaigra”, or other symbols may be inserted into the word as in “v/i/a/g./r/a”. The human mind can handle a surprising degree of corruption, but sometimes this tactic can backfire, rendering a message illegible. ISPs have begun to use the misspellings themselves as a filtering test.

The most dedicated spammers—often those making a great deal of money or engaged in illegal activities, such as the pornography, casinos and Nigerian scammers—are often one step ahead of the ISPs. Reporting them to your ISP may help block less sophisticated spammers in the future.

So-called “spambots” are a major producer of e-mail spam. The worst spammers create e-mail viruses that will render an unprotected PC a “zombie computer”; the zombie will inform a central unit of its existence, and the central unit will command the “zombie” to send a low volume of spam. This allows spammers to send high volumes of e-mail without being caught by their ISPs or being tracked down by antispammers; a low volume of spam is instead sent from many locations simultaneously. Many consumer-level ISPs (Earthlink, for example) stop spambots by blocking the SMTP port (port 25), although there are some users who make legitimate use of it.

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.

Video: The Nigerian Email Spam Scam

Billboards and street advertising in Shinjuku, Tokyo, Japan, (2005)

Generally speaking, advertising is the promotion of goods, services, companies and ideas, usually by an identified sponsor. Marketers see advertising as part of an overall promotional strategy. Other components of the promotional mix include publicity, public relations, personal selling and sales promotion.

Online advertising is advertising on the Internet. This particular form of advertising is a source of revenue for an increasing number of websites and companies.

There are two sides to online advertising, a legitimate one and an illegitimate one. The legitimate side of online advertising includes search engine advertising, advertising networks and opt-in e-mail advertising. The illegitimate side is dominated by spamming.

Though the range of advertising options has expanded since in the commercialization of the Internet, the use of rich media and static images is extremely popular. The ever-increasing audience of online users will likely continue to be a major advertising market.

This guide is licensed under the GNU Free Documentation License. It uses material from the Wikipedia.